Refund Policy for iconicEMAILS

Last Updated: 26/09/2024

 

At iconicEAILS, we strive to provide high-quality products and services that meet your needs and expectations. This Refund Policy outlines our procedures and conditions regarding refunds, ensuring transparency and clarity for our customers.

Why We Offer a Free Account

We strongly encourage all users to explore the forever free account before committing to a paid plan. This account offers complete access to the platform’s essential features, allowing you to determine whether iconicEMAILS meets your specific requirements. Given the availability of this free trial, we have designed our refund policy to prevent misuse while ensuring that legitimate customer concerns are addressed fairly.

7-Day Money-Back Guarantee (Conditional)

For customers who opt to purchase a paid plan without taking advantage of the free trial, we provide a 7-day money-back guarantee from the date of purchase. However, to maintain fairness for everyone involved, this refund policy is subject to the following conditions:

  • No Prior Free Trial Usage: The 7-day refund guarantee applies only to customers who have not previously utilized the Forever free account. If you have accessed the free trial, this guarantee will not apply, as you have had the chance to evaluate the platform fully.
  • Justification for Refund: Any refund requests must include a valid reason explaining why the service did not meet your expectations. Our support team will review your rationale, and if your request is deemed reasonable, we will process the refund. Requests based solely on difficulties encountered during setup, without seeking assistance from our tutorials or support team, will not be considered adequate grounds for a refund.
  • Amazon SES Approval: Refunds will not be granted if your application for Amazon SES is denied. Approval for SES is ultimately at Amazon’s discretion, and we support various SMTP providers that are fully compatible with our platform. We recommend exploring alternative SMTP options in such cases.
  • SMTP Server Integration: Successful integration of your own SMTP server is a fundamental requirement for using iconicEMAILS. Refunds will not be issued for issues related to this integration, as we provide comprehensive guidance to assist with this process.
  • Platform Features: Requests for refunds based on unmet expectations regarding features that were not advertised or that were not explored during the free trial will not be considered. All key functionalities of the platform are clearly outlined, and the free trial offers ample opportunity to assess them.
  • Account Inactivity: Refunds will not be granted for reasons related to inactivity or for failing to use the platform within the 7-day period following purchase. Customers are responsible for engaging with the platform upon purchasing a plan.
  • Misuse of the Platform: Refunds will not be issued in cases of misuse or violations of our terms of service, including sending unsolicited emails or participating in prohibited activities.

 

No Refunds on Subscription Plans

For customers enrolled in our subscription plans, please note that we do not provide refunds. Subscription fees are billed in advance, and we encourage all customers to thoroughly review and understand the terms prior to making a commitment. The free trial provides users with the opportunity to fully explore the platform’s features before subscribing.

Requesting a Refund

To request a refund, customers must submit their request through our official support portal: https://support.iconicemails.com. Refund requests sent through email, social media, or any other channels will not be considered valid. Requests must be made within 7 days of the purchase, and refunds are contingent upon the evaluation of your justification by our support team.

No Refunds After 7 Days

Refund requests made after the 7-day window following your purchase will not be accepted under any circumstances. This policy is in place to maintain consistency and fairness for all our customers.

Professional and Transparent Refund Process

At iconicEMAILS, we are dedicated to providing a professional and transparent experience for our users. Our refund policy aims to balance the needs of our customers with the practicalities of operating a small, dedicated team. By offering a free trial, we allow every user the opportunity to evaluate our service before making a financial commitment. We are committed to handling each refund request with care, fairness, and respect for all parties involved.

Continuous Improvement and Data Security

We are committed to continuously enhancing our platform by adding new features and improving security measures. We take your privacy and data security very seriously, adhering to the highest industry standards to ensure your information remains protected.

Conclusion

By purchasing any plan from iconicEMAILS, you agree to the terms outlined in this Refund Policy. Our forever-free account allows all users to explore and evaluate the platform before making a purchase. For those who choose to forgo the trial, our 7-day money-back guarantee applies provided the specified conditions are met. Please note that refunds for subscription plans are not available, and all refund requests must be submitted through our official support portal. We are committed to supporting your success and look forward to meeting your business needs.